Lufthansa Receives SKYTRAX 5-Star Certification

December 7, 2017

On December 4, 2017, Lufthansa, Germany's largest airline, was formally awarded the SKYTRAX 5-star rating, becoming the first European carrier to do so. The SKYTRAX 5-star rating is an award given to some of the best airlines in the world for their continued dedication to a premium flight experience for their customers. "The award is a well well-deserved recognition of our major efforts to make Lufthansa one of the world’s leading premium airlines again," said Carsten Spohr, Chairman of the Board of Deutsche Lufthansa AG. In addition, Edward Plaisted, the CEO of SKYTRAX, issued the following statement: "The achievement of 5-Star Airline status by Lufthansa is not only a great accolade as the first European airline to reach this target, but is a clear recognition of the improvements they have made in recent years, particularly in all areas of the front line service delivery."

 

While I congratulate Lufthansa on their success, I also can't help but feel a little shocked, as Lufthansa isn't known for having some of the most premium cabins out there, first class aside. For example, the business class on most of their internationally-configured aircraft comes in an open 2-2-2 configuration, where window seats don't get direct aisle access. Furthermore, international economy on Lufthansa comes with very limited pitch, and their intra-European economy class is on par with what Spirit and Frontier offer here in the United States, with ultra-slim seats and severely reduced legroom. 

 Lufthansa's current Business class on an Airbus A350. Image courtesy of Simply Aviation. 

 Lufthansa's A321 economy class. Image courtesy of They Are Judged. 

 

In fact, one of the reasons why Lufthansa received the 5-star award was this: 

 

A key factor behind Lufthansa gaining 5-Star Airline Certification is the recently announced new business class cabin and seat that will be delivered when the airline receives their first Boeing 777X aircraft. 

 

I find it extremely odd that an airline is receiving an award for a cabin that they haven't even installed on an aircraft yet. This configuration, somewhat similar to United's Polaris (based on Zodiac's Optima staggered business class seat) but contains "throne" seats as well, won't be flying until at least 2020. Furthermore, it's entirely likely that they'll change the configuration before it flies on the Boeing 777-9 for Lufthansa. To be honest, this SKYTRAX 5-star award really seems like a scam at this point... I'll leave the rest for you to figure out. 

Lufthansa's new Business class, debuting on the Boeing 777-9. Image courtesy of Lufthansa.  

 

What do you think of Lufthansa's recent accomplishments? 

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Hi! My name is Brian, and I am an avid traveller, aviation enthusiast, and airline reviewer based in New York City. 

Flight Level 360 is dedicated to all who are interested in the exotic world of aviation. Here, I publish articles mostly about news regarding airlines and the frequent-flyer world, as well as reports of trips I've undertaken previously.

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