Image of a Southwest 737-8H4 (N8501V) shortly after takeoff. Photo Courtesy of Bill Abbott via Flickr.
After Southwest Airlines' massive Cyber Monday sale begun, a computer outage was reported on Monday, likely due to the high volume of travelers seeking to take advantage of these deals. Because its website and mobile app were inaccessible during this outage, customers were prevented from booking flights, or viewing their existing reservations. Furthermore, according to AZCentral, some Southwest passengers have reported issues while checking in for their flight. Fortunately for passengers, the outage was short-lived, as Southwest Airlines confirmed at 11:17 AM Eastern Time that "functionality on southwest.com has been restored."
In the past couple of months, Southwest Airlines has experienced several computer glitches, likely due to transitioning to the Amadeus system for its reservations, which is used by many airlines across the globe. However, it is unlikely that Amadeus has anything to do with today's outage.
Have you been affected by Southwest's IT disruption?