Southwest's Cyber Monday Sales are so Popular that the Airline's IT System Crashed

November 27, 2017

 Image of a Southwest 737-8H4 (N8501V) shortly after takeoff. Photo Courtesy of Bill Abbott via Flickr. 


After Southwest Airlines' massive Cyber Monday sale begun, a computer outage was reported on Monday, likely due to the high volume of travelers seeking to take advantage of these deals. Because its website and mobile app were inaccessible during this outage, customers were prevented from booking flights, or viewing their existing reservations. Furthermore, according to AZCentral, some Southwest passengers have reported issues while checking in for their flight. Fortunately for passengers, the outage was short-lived, as Southwest Airlines confirmed at 11:17 AM Eastern Time that "functionality on has been restored." 


In the past couple of months, Southwest Airlines has experienced several computer glitches, likely due to transitioning to the Amadeus system for its reservations, which is used by many airlines across the globe. However, it is unlikely that Amadeus has anything to do with today's outage. 


Have you been affected by Southwest's IT disruption?

Share on Facebook
Share on Twitter
Please reload

Flight Report: Delta MD-90 from Tucson to Atlanta

January 6, 2020

Delta Air Lines: An Analysis from an Economist and a Historian's Perspectives

July 7, 2019

Flight Report: Delta Boeing 777-200LR from Atlanta to Los Angeles

January 15, 2019

Please reload

You Might Also Like:
About Me

Hi! My name is Brian, and I am an avid traveller, aviation enthusiast, and airline reviewer based in New York City. 

Flight Level 360 is dedicated to all who are interested in the exotic world of aviation. Here, I publish articles mostly about news regarding airlines and the frequent-flyer world, as well as reports of trips I've undertaken previously.

To learn more about me, click on the link below.

Read More


© 2020 Flight Level 360. All Rights Reserved